Terms & Conditions

Last updated: 8 November 2026.

Information about ordering, payment, delivery and returns.

1. About Vanilla Atlas

Vanilla Atlas is the trading brand used by PT Karaban Valley Lestari to sell Indonesian vanilla beans through vanillaatlas.com.

Legal seller: PT Karaban Valley Lestari, Indonesia.
Business Identification Number (Nomor Induk Berusaha / NIB): 2211230003749, issued on 22 November 2023.
Registered office, as recorded in the business registration document: Karaban, Desa/Kelurahan Karaban, Kec. Gabus, Kab. Pati, Jawa Tengah 59173, Indonesia.
Operational and correspondence address: Dewi Sri Street, Gg. Leci No.1, Batubulan, Kec. Sukawati, Kabupaten Gianyar, Bali 80237, Indonesia.
Customer contact: contact@vanillaatlas.com.

2. Products and specifications

Read the selected product’s description, grade, net weight and stated pricing before ordering. The current vanilla bean listings are sold in 1 kg units. Published specification ranges are reference information, not laboratory results for the batch you receive. Batch certificates of analysis are not currently available. Discuss any required testing or documentation with us before placing an order.

3. Prices and order totals

Product prices are displayed in US dollars. Shipping is charged separately. Applicable taxes, shipping charges and the final payable total must be confirmed before payment. If a shipping charge is not available for your destination, contact us for a quote before placing an order. Any quantity-based price offered for a grade must be reflected in the confirmed order total; contact us if the displayed total does not match the offer.

4. Orders and payment

Placing an order is an offer to buy the selected products. We accept your order when we send an order confirmation email or dispatch the goods, whichever happens first. Provide accurate contact and delivery information. Use only the payment methods made available through the checkout or a payment arrangement confirmed by Vanilla Atlas. We will contact you if availability, pricing or delivery details require clarification before accepting or fulfilling the order. If we cannot accept an order, we will tell you and refund any payment received for it.

5. Shipping and delivery

Delivery availability, charges, dispatch estimates and transit estimates depend on the selected product, quantity, destination and carrier arrangements. They are confirmed for each order. The destinations listed on our Shipping & Destinations page do not guarantee that every shipment can be accepted. Contact us about any unquoted destination or wholesale order.

6. Import requirements, duties and taxes

Indonesian tax obligations are determined under applicable Indonesian tax law. Import duties, import VAT or other destination taxes, customs procedures and product-entry requirements are determined under the laws of the destination country. Choosing Indonesian law for these terms does not remove obligations imposed by tax, customs or other mandatory laws.

Any taxes we are required to collect will be identified in the order total before payment. If duties, import taxes or customs-clearance charges are payable separately, the agreed quote or checkout information must clearly explain who pays them and whether they are included in the total. Where a charge cannot reasonably be calculated in advance, we will explain the possibility of additional charges before the order is accepted. Do not assume that a displayed product price includes destination charges.

Destination-country import requirements and required documents must be checked before an international shipment is accepted.

7. Damaged, incorrect or missing items

Contact us within 14 days of receiving your order at contact@vanillaatlas.com with your order number, photographs of the product and packaging, and a description of the issue. Keep the packaging while we review the delivery and confirm the appropriate next steps. This process does not limit any mandatory consumer rights.

8. Cancellations, returns and refunds

You may cancel an order at no charge before it is dispatched by contacting us at contact@vanillaatlas.com with your order number. Any payment received for a cancelled order will be refunded.

Once an order has been dispatched, it can no longer be cancelled. Vanilla beans are a food product, so we accept returns only for products that arrive damaged, defective, spoiled or incorrect, reported within 14 days of receiving your order (see Section 7). We do not accept returns or exchanges for a change of mind, including for unopened products. Contact us before returning goods so that we can confirm whether a return is needed, the return address and next steps. We cover the necessary return shipping costs for an approved claim, and no restocking fee applies. Full details are in our Refund & Returns Policy.

Approved refunds for a damaged, defective, incorrect or missing item are issued to the original payment method within 14 days of our confirming the claim or, where a return is required, of receiving the returned goods. The original shipping charge for the affected item is also refunded. This section does not limit any mandatory consumer rights that apply to your purchase.

We use order information to process purchases and arrange delivery as described in our Privacy Policy. Creating a customer account or placing an order is separate from subscribing to marketing emails. Newsletter subscription is optional and requires your choice at checkout.

10. Governing law, consumer rights and questions

These terms and contracts for purchases from Vanilla Atlas are governed by the laws of the Republic of Indonesia. If you are a consumer, this choice of law does not deprive you of any mandatory consumer protections that apply under the law of your country of habitual residence. Nothing in these terms excludes rights, remedies or access to courts or other dispute-resolution bodies that cannot lawfully be restricted.

Please contact contact@vanillaatlas.com with an order reference and a description of any complaint so that we can seek a resolution. This contact process does not prevent you from exercising mandatory legal rights. Separate written terms may be agreed for wholesale transactions, subject to applicable mandatory law.